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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Braintree is a town in Essex, England, and is the principal settlement of Braintree District. It is located 10 miles (16 km) north-east of Chelmsford, 15 miles (24 km) west of Colchester and 35 miles (56 km) north-west of Southend-on-Sea. According to the 2021 Census, the town had a population of 43,492; the urban area, which includes Great Notley, Rayne, Tye Green and High Garrett, had a population of 55,793.[1]
Braintree district has four market towns, picturesque villages, a designer shopping outlet, historic houses and gardens.
The town has grown contiguously with several surrounding settlements. The original settlement and parish of Braintree lay on the River Brain and was bounded on the north by Stane Street, the Roman road from Braughing to Colchester. North of that road was the parish of Bocking. The two parishes were united in 1934 as the parish and urban district of Braintree and Bocking, which was subsequently abolished in 1974 when the modern Braintree District was created. Several local organisations still include Braintree and Bocking in their names.[nb 1]
Braintree is bypassed by the modern-day A120 and A131 roads, while trains serve two stations in the town, at the end of the Braintree Branch Line from Witham.
The town is twinned with Pierrefitte-sur-Seine, France,[2] and gives its name to the towns of Braintree, Massachusetts and Braintree, Vermont, in the United States.[2]
