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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
The London Borough of Hackney (/ˈhækni/ ⓘ HAK-nee) is a London borough in Inner London, England. The historical and administrative heart of Hackney is Mare Street, which lies 5 miles (8 km) north-east of Charing Cross. The borough is named after Hackney, its principal district. Southern and eastern parts of the borough are popularly regarded as being part of east London that spans some of the traditional East End of London with the northwest belonging to north London. Its population is estimated to be 281,120.
The London Plan issued by the Greater London Authority assigns whole boroughs to sub-regions for statutory monitoring, engagement and resource allocation purposes. The most recent (2011) iteration of this plan assigns Hackney to the 'East' sub-region,[2] while the 2008 and 2004 versions assigned the borough to "North" and "East" sub-regions respectively. The modern borough was formed in 1965 by the merger of the Metropolitan Borough of Hackney with the much smaller Metropolitan Boroughs of Stoke Newington and Shoreditch.
Hackney is bounded by Islington to the west, Haringey to the north, Waltham Forest to the north-east, Newham to the east, Tower Hamlets to the south-east and the City of London to the south-west. Hackney was one of the host boroughs of the London Olympics in 2012, with several of the Queen Elizabeth Olympic Park venues falling within its boundaries.
