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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Hucknall (/ˈhʌknɔːl/), formerly Hucknall Torkard (/ˈtɔːrkərd/), is a market town in the Ashfield district of Nottinghamshire, England. It lies 7 miles (11 km) north of Nottingham, 7 miles (11 km) southeast of Kirkby-in-Ashfield, 9 miles (14 km) from Mansfield and 10 miles (16 km)south of Sutton-in-Ashfield. It is the second-largest town in the Ashfield district after Sutton-in-Ashfield.
Hucknall is on the west bank of the Leen Valley, on land which rises from the Trent Valley in the south and extends northwards to Kirkby-in-Ashfield. The Whyburn or Town Brook flows through the town centre. Farleys Brook marks its southern boundary. Due to the mass amount of housing and industrial estates along the southside of the town. Hucknall is contiguous with the wider City of Nottingham with the suburbs of Bulwell and Bestwood Village both to the south and southeast.
Hucknall town centre
The town's highest point is Long Hill, at 460 ft (140 m) above sea level, with views over the city and Trent Valley, which descends to 22–24 metres (72–79 ft) AOD, flowing just beyond most of the city centre.[2]
The town is surrounded by farmland or parkland. To the north-west lie Misk Hills and Annesley. To the north-east of the town are the villages of Linby and Papplewick, and beyond these two, Newstead Abbey and its grounds, once the residence of Lord Byron. To the west lies Eastwood, birthplace of D. H. Lawrence and an inspiration for many of his novels and short stories. To the east of the town is Bestwood Country Park.
The contiguous settlements of Butler's Hill and Westville often appear as distinct entities on maps, but are generally seen as parts of Hucknall. They belong to its historic and present-day Church of England parish, although the town itself has no civil parish council. The identity is reinforced by being part of the post town and by being shared wards of Hucknall.
