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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
The City of Leeds is a city and metropolitan borough in West Yorkshire, England. The metropolitan borough includes the administrative centre of Leeds and the towns of Farsley, Garforth, Guiseley, Horsforth, Morley, Otley, Pudsey, Rothwell, Wetherby and Yeadon.[4] It has a population of 793,139 (mid-2019 est.), making it technically the second largest city in England by population behind Birmingham, since London is not a single local government entity. It is governed by Leeds City Council.
The current city boundaries were set on 1 April 1974 by the provisions of the Local Government Act 1972, as part a reform of local government in England. The city is a merger of eleven former local government districts; the unitary City and County Borough of Leeds combined with the municipal boroughs of Morley and Pudsey, the urban districts of Aireborough, Garforth, Horsforth, Otley and Rothwell, and parts of the rural districts of Tadcaster, Wharfedale and Wetherby from the West Riding of Yorkshire.
For its first 12 years the city had a two-tier system of local government; Leeds City Council shared power with West Yorkshire County Council. Since the Local Government Act 1985 Leeds City Council has effectively been a unitary authority, serving as the sole executive, deliberative and legislative body responsible for local policy, setting council tax, and allocating budget in the city, and is a member of the Leeds City Region Partnership. The City of Leeds is divided into 31 civil parishes and a single unparished area.
