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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Shrewsbury (/ˈʃroʊzbəri/ ⓘ SHROHZ-bər-ee, also /ˈʃruːz-/ ⓘ SHROOZ-)[1][2] is a market town, civil parish and the county town of Shropshire, England, on the River Severn, 150 miles (240 km) north-west of London. At the 2021 census, the parish had a population of 76,782.[3]
The town has Saxon roots and surviving institutions whose foundations date from that time and represent a cultural continuity possibly going back as far as the 8th century.[4][5]
The centre has a largely undisturbed medieval street plan and over 660 listed buildings,[6] including several examples of timber framing from the 15th and 16th centuries. Shrewsbury Castle, a red sandstone fortification, and Shrewsbury Abbey, were founded in 1074 and 1083 respectively by the Norman Earl of Shrewsbury, Roger de Montgomery.[7]
The town is the birthplace of Charles Darwin.[8] It has had a role in nurturing aspects of English culture, including drama,[9] ballet, dance[10] and pantomime.[10]
Located 9 miles (14 km) east of the Welsh border, Shrewsbury serves as the commercial centre for Shropshire and mid-Wales, with a retail output of over £299 million per year and light industry and distribution centres, such as Battlefield Enterprise Park, on the outskirts. The A5 and A49 trunk roads come together as the town's by-pass and five railway lines meet at Shrewsbury railway station.
