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Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Taunton (/ˈtɔːntən/) is the county town of Somerset, England. It is a market town and has a minster church. Its population in 2011 was 64,621.[2] Its thousand-year history includes a 10th-century monastic foundation, Taunton Castle, which later became a priory.[clarification needed] The Normans built a castle owned by the Bishops of Winchester. Parts of the inner ward house were turned into the Museum of Somerset and Somerset Military Museum. For the Second Cornish uprising of 1497, Perkin Warbeck brought an army of 6,000; most surrendered to Henry VII on 4 October 1497.[3][4] On 20 June 1685 in Taunton the Duke of Monmouth crowned himself King of England in a rebellion, defeated at the Battle of Sedgemoor. Judge Jeffreys led the Bloody Assizes in the Castle's Great Hall.[5]
The Grand Western Canal reached Taunton in 1839 and the Bristol and Exeter Railway in 1842. Today it hosts Musgrove Park Hospital, Somerset County Cricket Club, is the base of 40 Commando, Royal Marines, and is home to the United Kingdom Hydrographic Office on Admiralty Way.[6] The popular Taunton flower show has been held in Vivary Park since 1866, and on 13 March 2022, St Mary Magdalene parish church was elevated to the status of Taunton Minster.[7]
