Jobs
Customer Coordinator
Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
Key takeaways:
A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.
A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.
As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.
Wymondham (/ˈwɪndəm/ WIN-dəm) is a market town and civil parish in the South Norfolk district of Norfolk, England, 12 miles (19 km) south-west of Norwich off the A11 road to London. The River Tiffey runs through.[2] The parish, one of Norfolk's largest, includes rural areas to the north and south, with hamlets of Suton, Silfield, Spooner Row and Wattlefield.[3] It had a population of 14,405 in 2011,[1] of whom 13,587 lived in the town itself.[4]
