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Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

​Yorkshire (/ˈjɔːrkʃər, -ʃɪər/; abbreviated Yorks), formally known as the County of York, is a historic county of Northern England and the largest in the United Kingdom.[3] Because of its great size in comparison with other English counties, functions have been undertaken over time by its subdivisions, which have also been subject to periodic reform. Throughout these changes, Yorkshire has continued to be recognised as a geographic territory and cultural region.[4] The name is familiar and well understood across the United Kingdom and is in common use in the media and the military,[5] and also features in the titles of current areas of civil administration such as North Yorkshire, South Yorkshire, West Yorkshire and the East Riding of Yorkshire.

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Within the borders of the historic county of Yorkshire are large stretches of unspoiled countryside, particularly within the Yorkshire Dales, North York Moors and Peak District national parks.[6] Yorkshire has been nicknamed "God's Own Country".[4][7][8]

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The emblem of Yorkshire is the White Rose of the English royal House of York, and the most commonly used flag representative of Yorkshire is the white rose on a blue field[9] which, after nearly fifty years of use, was recognised by the Flag Institute on 29 July 2008.[10] Yorkshire Day, held annually on 1 August, is a celebration of the general culture of Yorkshire, ranging from its history to its dialect.[11]

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Yorkshire is covered by different Government Office Regions. Most of the county falls within Yorkshire and the Humber while the extreme northern part of the county, such as Middlesbrough, Redcar, Holwick and Startforth, falls within North East England. Small areas in the west of the county are covered by the North West England region.