Banner Default Image

Customer Coordinator

Customer service coordinators, or managers, oversee a team of agents to provide high-quality service to clients. They help boost a company's reputation by enhancing the experience of its clients, which increases the loyalty of existing customers and attracts new ones. Understanding what this role entails can help you gain job-specific skills and earn qualifications to pursue this career path. In this article, we define a customer service coordinator, outline their duties and responsibilities and provide a step-by-step guide on becoming one.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Key takeaways:

A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a company's reputation.

A customer service coordinator plays an important leadership role, overseeing a customer service team, training them in job-specific tasks, and motivating them to achieve set goals.

As a customer service manager, you will need to address and resolve customer complaints, monitor compliance with company regulations, and gather critical customer feedback to shape the company's strategies.

Grantham (/ˈɡrænθəm/ GRAN-thəm) is a market and industrial town in the South Kesteven district of Lincolnshire, England. It straddles the London–Edinburgh East Coast Main Line and the River Witham and is bounded to the west by the A1 north–south trunk road. It lies about 23 miles (37 kilometres) south of the county town, Lincoln, and 22 miles (35 kilometres) east of Nottingham. The population in 2016 was put at 44,580.[1] Grantham is known as the birthplace of former UK Prime Minister Margaret Thatcher, for educating Isaac Newton at the King's School, as the workplace of the UK's first female police officer, Edith Smith in 1914, and for making the UK's first running diesel engine in 1892 and tractor in 1896. Thomas Paine worked there as an excise officer in the 1790s.